Please note that only customers based in Australia can purchase products directly via the twenty21 online store. All prices displayed on the online store are in Australian dollars and are inclusive of GST. See below about orders from overseas.
We use the regular mail service by AUSTRALIA POST for Australia-wide deliveries.
Orders are usually shipped within 1 to 3 business days of order receipt. Standard delivery is 2-7 business days and depends on the final destination.
In some cases, courier delivery may be used. Please let us know at checkout if courier delivery is acceptable to you and/or provide us with details if there is a safe place to leave your order if no one is home.
Free Shipping on Orders Over $150
In order to keep your costs down and our pricing simple, delivery is FREE for ALL twenty21 customers within Australia if you spend $150 or more in one transaction. Free shipping does not apply for international orders (see below)
Standard shipping costs for all Australian customers are as follows:
- Orders between $1-$150, flat rate of $10 per order
- Orders over $150, FREE
Orders from overseas
We are happy to arrange shipping of products featured on our online store to most overseas destinations. The payment method for overseas order is via a Paypal invoice.
Please contact us via the ENQUIRE ABOUT THIS PRODUCT link on the product page or by sending an email to firstname.lastname@example.org . We will provide you with shipping costs to your destination and we will answer any questions you may have.
CUSTOMS, DUTIES AND IMPORT TAXES: For overseas orders, product prices displayed on the online store are exclusive of all taxes and duties. We ship to all overseas countries as Delivery Duty Unpaid (DDU) which means taxes and duties are calculated upon arrival to the country of destination and will vary depending on the order value and the items purchased. As the recipient, overseas customers are liable for all import duties, customs and local sales taxes imposed by the country of destination; payment of these is necessary to release your order from customs on arrival.